Eloges accepts any unworn or unaltered merchandise within 14 days of receiving your order.
Original shipping charges and any shipping taxes are non-refundable.
You will receive a refund based on the original form of payment.
Please allow up to 1 billing cycle for the credit to post on your account.
Please send all return items back to:
2947 E 44th St.
Vernon, California 90058
Please be sure to include the original packaging slip with
1) order number 2) your name 3) reason for return.
FOR ALL RETURNS OR EXCHANGES:
- Items must not be washed, worn or damaged.
THE FOLLOWING ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN OR EXCHANGE:
- Sale items marked at 40% off or greater
- Face Mask
Initial shipping charges cannot be refunded and return shipping is not paid by Eloges.
For your convenience we do offer exchanges, however there is a fee of $9.99 per item for exchange. This covers the return prepaid label for the item you will be returning and the reshipping of the new item. For an exchange please contact firstname.lastname@example.org
Orders must be cancelled within 24 hours of purchase for a refund. After 24 hours, only store credit will be offered.
If an item is received damaged or defective, please contact customer service immediately with photos of the item at email@example.com
RETURNED TO SENDER / REFUSED PACKAGES
Orders refused or deemed undeliverable by USPS will be returned to our warehouse. We will contact the customer via email and phone a total of three times before cancelling the order. Customers who still want to receive the package must pay for a new shipping label.